COVID - 19 FAQ
As of 6/15/2021, California is lifting all capacity constraints and physical distancing requirements. While we are so excited to return back to normal, pre-COVID conditions, there are still some guidelines put in place to ease us all into this transition. Keeping you and our instructors safe and healthy is of the utmost importance. Check out the FAQ below for more info. We can’t wait to see you back on the Mega!
If you have any questions, please contact us.
ARE MASKS REQUIRED?
You now have the option to not wear a mask inside the studio ONLY if you have proven you are fully vaccinated. You can either email us your proof of vaccination or bring it to your next class. We will make a note in your MindBody profile, but will not store your CDC card. If you are not fully vaccinated yet, you must wear your mask at all times inside the studio.
By definition, you are fully vaccinated 2 weeks after you receive your second dose of Pfizer or Moderna or your single-dose of Johnson & Johnson.
HOW IS BOLD CLEANED?
High-touch surfaces (e.g. door knobs, bathroom counters, stair railings, etc.) are cleaned several times a day by our staff. Your Mega will be cleaned with disinfectant wipes by the client who took class before you and you will do the same once you are done with your workout. If you would like more information on the disinfectant wipes that are used in our studio, please visit: https://zogics.com/gym-wipes/antibacterial-gym-wipes-z800-4-rolls-case
WHAT IS BOLD DOING TO INCREASE AIR FLOW AND VENTILATION?
Your instructor will turn on fans and the A/C to increase air flow throughout the studio. We will also have two H13 HEPA air purifiers strategically placed in the studio as an added precaution to remove toxins and aid in air flow.
HAVE THERE BEEN ANY KNOWN TRANSMISSIONS OF COVID - 19 BETWEEN INSTRUCTORS AND CLIENTS?
At this time, there has not been any known community spread of COVID - 19.
WHAT STEPS WILL BOLD TAKE IN ALERTING CLIENTS IF AN INSTRUCTOR AND/OR CLIENT, WHO HAS RECENTLY BEEN TO THE STUDIO, IS DIAGNOSED WITH COVID - 19?
Bold has great confidence in Alameda County Public Health Department’s contact tracers. Contact tracers are necessary in slowing the spread of COVID - 19 by contacting those who have tested positive and inquiring who they may have been in contact with them. All conversations with contact tracers are confidential and they are motivated to simply slow the spread by providing resources, guidance, and support. If Bold were to be contacted by ACPHD of an occurrence where someone had been in the studio and later tested positive, it is our duty to provide them with the necessary contacts so they can disseminate the appropriate information to those possibly affected.
WHEN SHOULD I ARRIVE FOR CLASS?
Arrive no earlier than 10 minutes before class. That way we can limit the amount of congregation inside the studio.
I HAVEN'T BEEN BACK TO BOLD SINCE THE SHUT DOWN IN MARCH 2020. WHAT HAPPENS TO MY UNUSED CREDITS AND/OR MEMBERSHIP?
If you have classes or a membership that expired during shutdown (March 15, 2020 through March 11, 2021), please reach out to us and we will credit you account in the remaining dollar amount.
WHAT IF I STILL FEEL UNCOMFORTABLE WITH WORKING OUT IN A SMALL GROUP EVEN THOUGH THE STUDIO IS OPEN?
We completely understand these are uncertain times. Please notify us so we can convert your outstanding class-pack and/or membership toward a credit to your account. This credit will never expire and you can use it when you feel safe to return to group fitness.
BECAUSE OF COVID - 19 I NO LONGER FEEL COMFORTABLE WITH GROUP FITNESS. CAN I GET A REFUND ON MY MEMBERSHIP AND/OR CLASS-PACKS?
We are sorry to see you go and are happy to convert your outstanding class-pack and/or membership to a credit toward our new pricing structure. Please notify us at firstname.lastname@example.org to initiate this process. Unfortunately, we do not offer refunds.