COVID - 19 FAQ
We’re back! As of 3/9/2021, Alameda County is back in the Red Tier, which means gyms and fitness centers can operate at a limited capacity indoors. Keeping you and our instructors safe and healthy is of the utmost importance. Please check out some FAQ below as well as our new protocols put in place to ensure we can all get back to those booty burns and shakes we miss so much. We can’t wait to see you back on the Mega!
If you have any questions or comments, please contact us.
ARE MASKS REQUIRED?
In order to comply with Alameda County’s mandate, masks are required for both instructors and clients at all times when in the studio. Masks must be worn even while exercising. If it ever becomes too difficult to breathe, we ask that you step outside on our patio to remove your mask and catch your breath. You can return inside, with your mask, when you feel ready to do so.
HOW IS BOLD COMPLYING WITH SOCIAL DISTANCING PROTOCOLS?
Alameda County is allowing studios to operate indoors at 10% capacity. Our classes will be limited to 5 people per class. This allows for over 6’ distance between you and your neighbor(s). All classes must be booked online, ahead of time (i.e. no walk-ins).
CAN I BOOK A PRIVATE OR SEMI-PRIVATE CLASS?
Yes! Visit our Home page and fill out the Contact Us form to schedule your next private lesson on either a Microformer on our rooftop patio or on the Megaformer inside the studio.
ARE YOU CHECKING INSTRUCTOR’S AND CLIENT’S TEMPERATURE?
Yes. We are requiring that all instructors check their temperature before teaching class.
Instructors will be checking clients’ temperatures upon entering the studio using an infrared (non contact) thermometer. Any client with a temperature of 100.4 degrees or greater is considered a fever and will be asked to leave and return when their temperature is back to normal.
HOW IS BOLD CLEANED?
High-touch surfaces (e.g. door knobs, bathroom counters, stair railings, etc.) are cleaned several times a day by our staff. Your Mega will be cleaned twice prior to your use: it is cleaned with disinfectant wipes by the client who took class before you and it is cleaned by you immediately before class begins. If you would like more information on the disinfectant wipes that are used in our studio, please visit: https://zogics.com/gym-wipes/antibacterial-gym-wipes-z800-4-rolls-case
WHAT IS BOLD DOING TO INCREASE AIR FLOW AND VENTILATION?
Your instructor will open the windows and back door, turn on fans and A/C, to increase air flow throughout the studio. We will also have two H13 HEPA air purifiers strategically placed in the studio as an added precaution to remove toxins and aid in air flow.
HAVE THERE BEEN ANY KNOWN TRANSMISSIONS OF COVID - 19 BETWEEN INSTRUCTORS AND CLIENTS?
At this time, there has not been any known community spread of COVID - 19.
WHAT STEPS WILL BOLD TAKE IN ALERTING CLIENTS IF AN INSTRUCTOR AND/OR CLIENT, WHO HAS RECENTLY BEEN TO THE STUDIO, IS DIAGNOSED WITH COVID - 19?
Bold has great confidence in Alameda County Public Health Department’s contact tracers. Contact tracers are necessary in slowing the spread of COVID - 19 by contacting those who have tested positive and inquiring who they may have been in contact with them. All conversations with contact tracers are confidential and they are motivated to simply slow the spread by providing resources, guidance, and support. If Bold were to be contacted by ACPHD of an occurrence where someone had been in the studio and later tested positive, it is our duty to provide them with the necessary contacts so they can disseminate the appropriate information to those possibly affected.
HOW DOES BOLD CLEAN THE STUDIO IF THERE HAS BEEN A KNOWN POSITIVE COVID - 19 CASE?
Our current procedures in cleaning and operating the studio were designed under the assumption that if an asymptomatic person were to be in the studio, no other individual would be affected because of our strict cleaning protocols, social distancing measures, face mask requirement, temperature checks, etc.
WHEN SHOULD I ARRIVE FOR CLASS?
Arrive no earlier than 10 minutes before class. That way we can limit the amount of congregation outside the studio. Once the previous class has exited the studio, your instructor will verify that you do not have a fever and you can pick out your Mega. We ask that you stay in close proximity to your Mega your entire visit to Bold. We understand if you need to use the restroom or water station, but please make sure to take turns with the other clients and do not gather too closely to one another. While we miss you and know how much you must miss each other, please exit the studio to socialize at a safe distance.
NOW THAT ALAMEDA HAS ENTERED THE RED TIER AGAIN, WHAT HAPPENS TO MY MEMBERSHIP/CLASS-PACKS?
MicroBold classes: If you have MicroBold classes still in your account that have not expired, we will automatically credit your Bold account in the dollar amount to be used toward MegaBold classes.
MegaBold classes: If you had an active membership/class-pack when we most recently closed in November 2020, it will automatically be extended to account for the closure. If you have an inactive pass from the previous closure in March 2020, please email us so we can get you taken care of.
WHAT IF I STILL FEEL UNCOMFORTABLE WITH WORKING OUT IN A SMALL GROUP EVEN THOUGH THE STUDIO IS OPEN?
We completely understand these are uncertain times. Please notify us so we can convert your outstanding class-pack and/or membership toward a credit to your account. This credit will never expire and you can use it when you feel safe to return to group fitness. We will also continue to offer outdoor and indoor private sessions!
BECAUSE OF COVID - 19 I NO LONGER FEEL COMFORTABLE WITH GROUP FITNESS. CAN I GET A REFUND ON MY MEMBERSHIP AND/OR CLASS-PACKS?
We are sorry to see you go and are happy to convert your outstanding class-pack and/or membership to a credit toward our new pricing structure. Please notify us at email@example.com to initiate this process. Unfortunately, we do not offer refunds.