COVID - 19 FAQ
As of August 3, 2021, masks are now required indoors for all patrons and instructors, regardless of your vaccination status. While we understand masking on the Mega is no easy task, keeping you and our instructors safe and healthy is of the utmost importance. Check out the FAQ below for more info. We can’t wait to see you back on the Mega!
If you have any questions, please contact us.
ARE MASKS REQUIRED?
Yes. Regardless of your vaccination status, Alameda County has now required that all patrons and employees must wear a mask while indoors, in a public setting.
HOW IS BOLD CLEANED?
Bold is cleaned thoroughly throughout the week. In addition, your Mega will be cleaned with disinfectant wipes by the client who took class before you and you will do the same once you are done with your workout. If you would like more information on the disinfectant wipes that are used in our studio, please visit: https://zogics.com/gym-wipes/antibacterial-gym-wipes-z800-4-rolls-case
WHAT IS BOLD DOING TO INCREASE AIR FLOW AND VENTILATION?
Your instructor will turn on fans and the A/C to increase air flow throughout the studio. We will also have two H13 HEPA air purifiers strategically placed in the studio as an added precaution to remove toxins and aid in air flow.
Depending on the time of the day and if weather permits, your instructor may also open the windows and back door to increase air flow throughout the studio. Most likely the windows and doors will remain closed during the early morning hours as to not disrupt our neighbors.
HAVE THERE BEEN ANY KNOWN TRANSMISSIONS OF COVID - 19 BETWEEN INSTRUCTORS AND CLIENTS?
At this time, there has not been any known community spread of COVID - 19.
WHAT STEPS WILL BOLD TAKE IN ALERTING CLIENTS IF AN INSTRUCTOR AND/OR CLIENT, WHO HAS RECENTLY BEEN TO THE STUDIO, IS DIAGNOSED WITH COVID - 19?
Bold has great confidence in Alameda County Public Health Department’s contact tracers. Contact tracers are necessary in slowing the spread of COVID - 19 by contacting those who have tested positive and inquiring who they may have been in contact with them. All conversations with contact tracers are confidential and they are motivated to simply slow the spread by providing resources, guidance, and support. If Bold were to be contacted by ACPHD of an occurrence where someone had been in the studio and later tested positive, it is our duty to provide them with the necessary contacts so they can disseminate the appropriate information to those possibly affected.
WHEN SHOULD I ARRIVE FOR CLASS?
Arrive no earlier than 10 minutes before class. That way we can limit the amount of congregation inside the studio.
I HAVEN'T BEEN BACK TO BOLD SINCE THE SHUT DOWN IN MARCH 2020. WHAT HAPPENS TO MY UNUSED CREDITS AND/OR MEMBERSHIP?
If you have classes or a membership that expired during shutdown (March 15, 2020 through March 11, 2021), please reach out to us and we will credit your account in the remaining dollar amount.
WHAT IF I STILL FEEL UNCOMFORTABLE WITH WORKING OUT IN A SMALL GROUP EVEN THOUGH THE STUDIO IS OPEN?
We completely understand these are uncertain times. Please notify us so we can convert your outstanding class-pack and/or membership toward a credit to your account. This credit will never expire and you can use it when you feel safe to return to group fitness.
BECAUSE OF COVID - 19 I NO LONGER FEEL COMFORTABLE WITH GROUP FITNESS. CAN I GET A REFUND ON MY MEMBERSHIP AND/OR CLASS-PACKS?
We are sorry to see you go and are happy to convert your outstanding class-pack and/or membership to a credit toward our new pricing structure. Please notify us at firstname.lastname@example.org to initiate this process. Unfortunately, we do not offer refunds.