COVID - 19 FAQ
We are so excited to re-open Bold after so many months apart! Keeping our clients and instructors safe and healthy is our top priority. We are relying on national organizations, health professionals, and local officials in guiding Bold’s safety measures and protocols.
If you have any questions or comments, please contact us.
ARE MASKS REQUIRED?
In order to comply with Alameda County’s mandate, masks are required for both instructors and clients at all times when in the studio. Masks must be worn even while exercising.
HOW IS BOLD COMPLYING WITH SOCIAL DISTANCING PROTOCOLS?
Alameda County is allowing studios to operate indoors at 10% capacity. Our classes will be limited to 4 people per class. This allows 11’ distance to your neighbor(s). All classes must be booked online, ahead of time (i.e. no walk-ins).
CAN I BOOK A PRIVATE OR SEMI-PRIVATE CLASS?
Yes! We are offering private and semi-private classes upon request on Bold's new outdoor, rooftop patio. A semi-private class can be with people in your household or social “bubble.” Visit our Home page and fill out the Contact Us form to schedule your next private lesson on our rooftop patio or in-studio.
ARE YOU CHECKING INSTRUCTOR’S AND CLIENT’S TEMPERATURE?
Yes. We are requiring that all instructors check their temperature before teaching class.
Instructors will be checking clients’ temperatures upon entering the studio using an infrared (non contact) thermometer. Any client with a temperature of 100.4 degrees or greater is considered a fever and will be asked to leave and return when their temperature is back to normal.
HOW IS BOLD CLEANED?
High-touch surfaces (e.g. door knobs, bathroom counters, stair railings, etc.) are cleaned several times a day by our staff. Your Mega will be cleaned twice prior to your use: it is cleaned with disinfectant wipes by the client who took class before you and it is cleaned by you immediately before class begins. If you would like more information on the disinfectant wipes that are used in our studio, please visit: https://zogics.com/gym-wipes/antibacterial-gym-wipes-z800-4-rolls-case
WHAT IS BOLD DOING TO INCREASE AIR FLOW AND VENTILATION?
Your instructor will open the windows and back door, turn on fans and A/C, to increase air flow throughout the studio. We will also have two H13 HEPA air purifiers strategically placed in the studio as an added precaution to remove toxins and aid in air flow.
WHAT STEPS WILL BOLD TAKE IN ALERTING CLIENTS IF AN INSTRUCTOR AND/OR CLIENT, WHO HAS RECENTLY BEEN TO THE STUDIO, IS DIAGNOSED WITH COVID - 19?
Bold has great confidence in Alameda County Public Health Department’s contact tracers. Contact tracers are necessary in slowing the spread of COVID - 19 by contacting those who have tested positive and inquiring who they may have been in contact with them. All conversations with contact tracers are confidential and they are motivated to simply slow the spread by providing resources, guidance, and support. If Bold were to be contacted by ACPHD of an occurrence where someone had been in the studio and later tested positive, it is our duty to provide them with the necessary contacts so they can disseminate the appropriate information to those possibly affected.
HOW DOES BOLD CLEAN THE STUDIO IF THERE HAS BEEN A KNOWN POSITIVE COVID - 19 CASE?
Our current procedures in cleaning and operating the studio were designed under the assumption that if an asymptomatic person were to be in the studio, no other individual would be affected because of our strict cleaning protocols, social distancing measures, face mask requirement, temperature checks, etc.
WHEN SHOULD I ARRIVE FOR CLASS?
Arrive no earlier than 10 minutes before class. That way we can limit the amount of congregation outside the studio. Once the previous class has exited the studio, your instructor will verify that you do not have a fever and you can pick out your Mega. We ask that you stay in close proximity to your Mega your entire visit to Bold, but understand if you need to use the restroom, or water station, but please make sure to take turns with the other clients. While we miss you and know how much you must miss each other, please exit the studio to socialize at a safe distance.
WHAT HAPPENS TO MY MEMBERSHIP AND CLASS PACKS?
Thank you everyone who has kept their membership going to support our Bold community! If you have an outstanding class-pack and/or membership, please contact us at firstname.lastname@example.org to receive a credit toward our new pricing structure. This credit will never expire and is available to use when you feel safe to return to group fitness. Unfortunately, due to reduced class capacity and a limited class schedule, we cannot offer unlimited memberships. We thank you in advance for your continued support and understanding!
WHAT IF I STILL FEEL UNCOMFORTABLE WITH WORKING OUT IN A SMALL GROUP EVEN THOUGH THE STUDIO IS OPEN?
We completely understand these are uncertain times. Please notify us so we can convert your outstanding class-pack and/or membership toward a credit to your account. This credit will never expire and you can use it when you feel safe to return to group fitness. We will also continue to offer outdoor and indoor private sessions!
BECAUSE OF COVID - 19 I NO LONGER FEEL COMFORTABLE WITH GROUP FITNESS. CAN I GET A REFUND ON MY MEMBERSHIP AND/OR CLASS-PACKS?
We are sorry to see you go and are happy to convert your outstanding class-pack and/or membership to a credit toward our new pricing structure. Please notify us at email@example.com to initiate this process. Unfortunately, we do not offer refunds.
WILL MY FAVORITE INSTRUCTORS BE COMING BACK TO BOLD?
While we cannot guarantee that all of Bold’s instructors will be coming back, we hope to get our team back together as soon as the county let’s us! Please check out our webpage for a list of our current instructors: