Question 1

When should I arrive?

Accepted Answer

Please don't be late! Late comers risk losing their spot to someone on the waitlist or a walk in. You have a 5 minute grace period before a walk-in is able to take your spot.
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If it is your first time, come 10-15 minutes early. This provides enough time to sign the waiver, meet your instructor, have a proper introduction to the Megaformer, and take care of anything else you need to do before class.

For your safety, new clients who are late will not be permitted to take the class. Your class credits will automatically be returned to your account. If you are visiting through ClassPass, please email info@beboldstudios.com to get your class back.

Question 2

What should I bring?

Accepted Answer

Grip socks are required for every class. We require socks to ensure the health and safety of all class participants. You can bring your own or purchase a pair in studio. We also suggest bringing a water bottle and small towel.

A water bottle filling station is available at each location.

Question 3

What is the cancellation policy?

Accepted Answer

We have an 8 hour cancellation policy. This means that you can cancel your class reservation or make a class switch up to 8 hours before the start of your class and the credit will be returned to your account for future use. 
 
LATE CANCELLATIONS
All reservations must be canceled through either the BOLD app or online.  
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For clients enrolled in the 8 classes per month or 12 classes per month memberships, as well as those using a package, all late cancellations will result in a loss of class credit. No fee will be incurred.
 
For clients enrolled in an unlimited membership, all late cancellations will result in a $10 fee. 
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NO SHOW
For clients enrolled in the 8 or 12 classes per month membership, as well as those using a package, a “no show” will result in a loss of class credit and a $10 fee.
 
For clients enrolled in an unlimited membership, a “no show” will result in a $15 fee.
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TO SUM UP…
Class Packs
Late Cancel: loss of credit
No Show: loss of credit + $10 fee
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Limited Membership (8 & 12 classes/month)
Late cancel: loss of credit
No Show: loss of credit + $10 fee
 
Unlimited Membership 
Late Cancel: $10 fee
No Show: $15 fee

Question 4

How does the waitlist work?

Accepted Answer

In order to add yourself to the waitlist, you must have class credits in your account. If a spot opens up, you will be notified via email. If you unsubscribe from our email lists, you will not receive an email. It is up to the client to check the status of their reservation within the app.

You will automatically be added to the class roster if a spot becomes available up to 8+ hours prior to the class start time.
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Please note that all classes have an 8 hour cancellation policy. If you are added to a class from the waitlist and fail to remove yourself before this window, late cancellation and no show policies will apply. Keep an eye out on your waitlists!

If you're on the waitlist and a spot opens up within the 8-hour window, you will now be automatically texted to see if you want the spot. All you have to do is select "Secure Your Spot"! It's first come, first serve basis!

Important:
Make sure your phone number is in your account and your text notifications are turned ON

You can remove yourself from the waitlist at any time without penalty.

If you do not make it off the waitlist your class will automatically be returned to your account.

Question 5

Can I pause my membership?

Accepted Answer

All memberships will automatically renew each month. Unused classes do not roll over to the following month. 
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If you plan to cancel your membership, you can do so through your account or by emailing info@beboldstudios.com. Cancellations will take effect after the final payment cycle. NOTE: Any classes booked beyond that payment cycle will be automatically cancelled upon terminating your membership. Feel free to email us if you need assistance or have questions!
 
If you need to put a membership on hold, you will need to request a contract freeze in writing via email.  Any contract freeze longer than 7 days will result in a $15 fee.

Question 6

What is your return policy?

Accepted Answer

All sales are final.

Question 7

Can I take class while pregnant?

Accepted Answer

If you're pregnant and new to Bold, we require a note from your doctor confirming you can participate in a 50 minute resistance training class. You can email the note to info@beboldstudios.com.
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If you are a regular and pregnant, we encourage you to continue taking classes. Make sure to tell your instructors before class so they can better support you!

Question 8

Is there an age requirement?

Accepted Answer

The participant must be at least 14 years old to attend class.

Question 9

Where should I park?

Accepted Answer

BERKELEY: There is metered parking along College Ave and free street parking in the surrounding neighborhood.
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WALNUT CREEK: There is metered parking in the surrounding streets as well as parking garages. We are closest to the North Locust St. Parking Garage. The first hour is free!

Question 10

Can I bring my kids?

Accepted Answer

Our studio space is not insured for children, so for liability and safety reasons, we cannot have unattended children in the studio.

Question 11

Are there showers on site?

Accepted Answer

We do not have a shower, but we do offer dry shampoo, facial cleansing wipes, and other essential toiletries for a seamless transition to and from Bold.

Question 12

Can I bring my dog?

Accepted Answer

For liability reasons,  pets (with the exception to service animals) are not allowed inside the studio during a class.

FAQS