WHEN SHOULD I ARRIVE?
Please don't be late! Late comers risk losing their spot to someone on the waitlist or a walk in. You have a 5 minute grace period before a walk-in is able to take your spot.
If it is your first time, come 10-15 minutes early. This provides enought time to sign the waiver, meet your instructor, have a proper introduction to the Megaformer, and take care of anything else you need to do before class. New clients who are late will not be permitted to take class.
DO I NEED TO BRING ANYTHING?
Grip socks are required for every class. We require socks to ensure the health and safety of all class participants. You can bring your own or purchase a pair in studio. We also suggest bringing a water bottle (no glass) and small towel.
WHAT IS THE CANCELLATION POLICY?
Classes need to be cancelled 8 hours prior to the start time of class to avoid being charged a $15 late cancellation fee. If you do not to come to class and do not cancel the class, you will be charged a $20 no show fee*. Fees will be charged to your card on file.
Same day class switches (less than 8 hours) are still considered a late cancellation and will result in a $15 late cancellation fee.
HOW DOES THE WAITLIST WORK?
If you are on the waitlist and a spot opens up, Mindbody will automatically add you to the class. Automatic additions from the waitlist will stop 8 hours before the start of class. You can manually add yourself if it is within that time period. If you place yourself on the waitlist it is your responsibility to check in and see if you have been added to the class.
ARE THERE SHOWERS ON-SITE?
We don't have space for a shower, but we do offer dry shampoo, spray deodorant, and other essential toiletries for a seamless transition to and from Bold.
CAN I TAKE CLASS PREGNANT?
If you're pregnant and new to Bold, we require a note from your doctor confirming you can participate in a 50 minute resistance training class. You can email the note to firstname.lastname@example.org.
If you are a regular and pregnant, we encourage you to continue taking classes. Make sure to tell your instructors before class so they can better support you!
CAN I BRING MY KIDS?
Our studio space is not insured for children, so for liability and safety reasons, we cannot have unattended children in the studio.
CAN I BRING MY DOG?
Due to health and safety concerns, dogs and other pets are not permitted in the studio.
WHERE SHOULD I PARK?
There is metered parking along College Ave and free street parking in the surrounding neighborhood.
IS THERE AN AGE REQUIREMENT?
You must be 14 years or older to take class at Bold.
WHAT IS YOUR RETURN POLICY?
We are happy to convert your class-pack and/or membership to a credit to be used toward Bold; this credit will not expire. However, we do NOT offer full refunds.
CAN I PAUSE MY MEMBERSHIP?
We cannot pause memberships. However, you can always cancel your membership by notifying us and repurchasing when you are ready to do so. Please do not ask us to extend your monthly allotment, as this membership is a discounted rate and intended to be used within the 31 days.